1. Booking and Payment Structure:

£500 non-refundable booking fee to secure the agreed date. 25% payment one week before the agreed start date, with another 25% the following week. Weekly payments as work progresses, with a final 5% payment once the work is completed (related to the build only). Design fee: 50% upfront and 50% once concept designs are completed. A 20% fee will apply for non-payment.

2. Cancellation:

The booking fee is non-refundable if you cancel. If you cancel the design package, a 20% charge will apply for time and advice provided.

3. Late Payments:

Failure to pay within 24-48 hours may slow or halt work. A 10% weekly surcharge will apply if payment is not made.

4. Materials and Construction:

Wood is a natural product and may crack, split, or warp; these issues will be assessed on a case-by-case basis. All materials will be purchased by the company. Inclement weather may delay progress. No liability is accepted for personal items in the work area.

5. Guarantees:

No guarantees on plants if they are not cared for properly. No responsibility is taken for products or services provided by other trades, such as pergolas, hot tubs, water features, etc.

6. Additional Terms:

All extras or add-ons must be agreed upon by email. A 5-10% contingency fund is suggested for unforeseen issues. A site toilet can be hired at your cost. All problems or issues must be reported during the process, either via WhatsApp or email.

7. Turf Installation Terms and Conditions

We take every care to ensure the quality of the turf we lay. However, we cannot guarantee the long-term success of the turf once it has been installed. Proper maintenance is essential to ensure its health and longevity.

Maintenance Requirements:

1. Watering: The turf must be watered regularly, including during dry periods in winter, to prevent it from drying out.

2. General Care: Regular maintenance throughout the year is necessary, including mowing, fertilizing, and addressing any signs of disease or pests.

Failure to adhere to these guidelines may result in deterioration of the turf, for which we cannot be held responsible.

8. Materials and Receipts.

All materials required for the completion of the agreed-upon work will be sourced at the discretion of The Garden Alchemist. As part of our business policy, individual invoices, receipts, or purchase documentation for materials acquired will not be provided to clients. The total project cost includes materials, labour, and any applicable service fees as outlined in the provided quote or invoice.

9. Gravel Driveway Disclaimer.

Please note that gravel driveways may require a settling period after installation. During this time, minor surface irregularities or movement of gravel may occur due to weather conditions, vehicle traffic, or natural settling of the base. It is recommended to allow the driveway to settle for several weeks before expecting a uniformly compact surface. Additional top-ups or regrading may be necessary and are not included unless specified in your contract.

10. Porcelain and Stone Slab Disclaimer.

Please be aware that porcelain or natural stone slabs may experience discoloration over time due to organic matter such as tree debris, as well as general foot traffic. This is considered a maintenance issue and not a fault in the product or installation. We are happy to provide guidance on suitable cleaning methods and can offer an aftercare package upon request.

11. Payment terms.

Final payment must be made in full upon completion of the agreed works. In the event that the final payment is not received, The Garden Alchemist Limited reserves the right to withhold any guarantees or warranties on the works carried out. Non-payment may also result in legal action to recover outstanding balances.

12. Miscellaneous:

Trade discounts are not passed on to customers. Clarification of terms can be provided in person if needed. All surplus materials resulting from the build shall remain the property of The Garden Alchemist Ltd

These terms are designed to ensure transparency between both parties and to address common concerns. Feel free to ask for more details if any specific section requires further clarification.

The time allocated for the project is an estimate. Factors like weather, illness, extra work, and supply issues may affect the timeline but I will update you throughout the whole process